Resources:

Frequently Asked Questions

Curve
Resources:

Frequently Asked Questions

Play Video
Do you take walk-ins?

Yes, at our Knoxville, TN, locations, we will fit you in between already scheduled appointments. We can also offer drop-offs to better accommodate your schedule but we do prefer appointments to limit your wait times.

Do you take emergencies?

Yes, our Knoxville, TN, locations we will see emergencies that come in during normal business hours. Our locations are centered in the community and we are most of the time the closest service to help you and your pet in the most critical times of need.

What vaccines are required for services?

For dogs, we require Rabies, Distemper/Parvo, Influenza and Bordetella for our boarding, grooming, and daycare services. For cats, we require Rabies, negative fecal test in last 12 months, and FVRCP for our boarding, grooming, and daycare services. We prefer that these be given 2 weeks prior but do understand that emergencies arise and we can accommodate same-day vaccines. Vaccines are only offered at our Knoxville, TN, locations.

When boarding, does my cat or dog have access to other pets?

We have the option to add daycare services for boarding dogs after we receive and review the daycare application. A free evaluation day will follow where we slowly introduce pets into the daycare to find the best class that matches their personality and energy. If daycare is not chosen we do keep the pets from visiting with their neighbors.

*We do offer private one-on-one playtime with a technician if your pet is unable to play with other pets.

How often are the animals taken out?

Dogs are walked and offered cuddles at least 3 times per day if not more on days the facility is open. Twice on days we are closed.

What do I need to bring for my pet to board?

We’re happy to provide all of your pet’s basic daily needs during their stay. There’s no need to bring beds, blankets, or bowls — we have everything your pet will need to stay comfortable while boarding.

We strongly recommend bringing your pet’s regular food to help maintain their normal routine and avoid any gastrointestinal upset. If needed, we can provide a bland GI-friendly diet during their stay. 

Please bring any daily medications your pet requires in their original, labeled packaging. For established clients, or following a veterinary exam during their stay, medications may also be prescribed by our medical team if needed.

What happens if my pet becomes sick while with you?

We have highly trained staff to notice when your pet may be feeling under the weather. After speaking with you concerning the symptoms through phone calls and text messages, we will offer the best option to accommodate your pet.

Do you have staff that works overnight?

Staffing hours may vary by location. While our facilities are continuously monitored overnight, on-site care is provided during regular operating hours. Please ask our team for location-specific details when booking.

Can I tour the facility?

We welcome tours most days. We do occasionally restrict visitors on surgery days or holidays when we need to dedicate our staff resources to providing the best care to our boarders.

How long does my pet have to stay after surgery?

The type of procedure your pet will be having at our Knoxville, TN, locations will determine the length of time they will need to stay after any surgery or sedation.