Privacy Policy

Embassy Veterinary Centers ("Embassy Vets," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at embassyvets.com, contact our clinics, request veterinary services for your pet, or communicate with us via phone, email, or text message.

Please read this policy carefully. By using our website or services, you agree to the practices described here. If you do not agree, please do not use our website or provide us with your personal information.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Your name, mailing address, email address, and phone number (including mobile phone number).
• Pet Information: Your pet's name, species, breed, age, weight, medical history, vaccination records, and other information relevant to their veterinary care.
• Appointment and Service Information: Appointment requests, service history, prescription records, and boarding or grooming records related to your pet's stay with us.
• Billing and Payment Information: Payment details collected and processed securely to complete transactions for veterinary, boarding, daycare, or grooming services.
• Communications: Records of your communications with us, including emails, phone call notes, and text message correspondence.
• Website Usage Data: IP address, browser type, pages visited, referring URLs, and other standard analytics data collected automatically when you visit our website.

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage veterinary appointments, boarding, daycare, and grooming services for your pet.
• Provide and coordinate medical care, follow-up communications, and wellness reminders for your pet.
• Send appointment reminders, vaccination reminders, and other service-related notifications.
• Process payments and maintain accurate billing records.
• Respond to your questions, requests, and feedback.
• Send text messages and other communications you have opted into, including appointment confirmations and clinic updates.
• Improve our website, services, and patient care experience.
• Comply with applicable legal and regulatory obligations.

3. SMS and Mobile Messaging

If you provide your mobile phone number to Embassy Veterinary Centers and consent to receive SMS communications, the following terms apply:

• Types of Messages: Appointment reminders, confirmation messages, vaccination and wellness reminders, clinic updates, and responses to your inquiries.
• Message Frequency: Message frequency varies depending on your appointment schedule and communication preferences.
• Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• Opt-Out: You may opt out of text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and will not receive further SMS messages unless you opt back in.
• Help: Reply HELP to any message for assistance, or contact us directly using the information at the bottom of this page.
• No Third-Party Sharing for Marketing: We do not share, sell, rent, or otherwise disclose your mobile phone number or message opt-in status to any third party or affiliate for marketing or promotional purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who help us operate our website, process payments, send appointment reminders, or provide other business functions. These vendors are contractually required to protect your information and may only use it to perform services on our behalf.
• Veterinary Care Coordination: With your consent, we may share your pet's medical records with specialists, emergency clinics, or other veterinary professionals involved in your pet's care.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, safety, and property of Embassy Veterinary Centers, our clients, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of clinic assets, your information may be transferred as part of that transaction. We will notify you of any such change via a notice on our website.

We do not share your mobile phone number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes under any circumstances.

5. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of certain parts of our website.

6. Data Retention

We retain personal information and pet medical records for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we take these protections seriously, no method of electronic storage or transmission is 100% secure. We encourage you to use caution when transmitting personal information online.

8. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you and your pet.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal information, subject to applicable legal and record-keeping obligations.
• Opt out of marketing or promotional communications at any time.
• Withdraw consent to SMS or text message communications by replying STOP.

To exercise any of these rights, please contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us: