Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Embassy Veterinary Centers website at embassyvets.com, as well as your communications with our clinics via phone, email, text message, and other channels. By accessing our website or engaging our veterinary, boarding, daycare, or grooming services, you agree to these Terms.

Embassy Veterinary Centers ("Embassy Vets," "we," "us," or "our") operates multiple clinic locations in the greater Knoxville, Tennessee area and Florida. These Terms apply to all locations and services.

1. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You may not use our website to:

• Transmit any unsolicited or unauthorized advertising or promotional material.
• Attempt to gain unauthorized access to any part of our website or systems.
• Post or transmit any content that is unlawful, harmful, defamatory, or otherwise objectionable.

We reserve the right to suspend or terminate access to our website for any user who violates these Terms.

2. Veterinary Services and Appointments

Embassy Veterinary Centers provides veterinary care, surgery, boarding, daycare, and grooming services for pets. By requesting or scheduling services with us, you represent that you are the legal owner or authorized caretaker of the pet receiving care.

We reserve the right to refuse service in situations where it is medically appropriate or where required by the safety of our staff, other clients, or patients. Emergency situations will be assessed on a case-by-case basis during normal business hours.

3. Text Message and SMS Communications

When you provide your mobile phone number and opt in to receive text messages from Embassy Veterinary Centers, you consent to receive SMS and MMS communications from us. These communications are related to your pet's care and your relationship with our clinics. The following terms apply to all text message communications:

4. How You Consent to Text Messages

You may opt in to receive text messages from Embassy Veterinary Centers in any of the following ways:

• By completing an opt-in form on our website or at our clinic.
• By verbally providing your mobile phone number to our front desk staff and confirming consent to receive texts.
• By texting a designated keyword to our short code or long code as indicated at the time of opt-in.

You may withdraw consent at any time without penalty to your veterinary care by replying STOP to any text message or by contacting us directly.

5. Appointments and Cancellations

We ask that you notify us as early as possible if you need to reschedule or cancel an appointment for your pet. This allows us to accommodate other pets in need of care. Specific cancellation policies may vary by location and service type. Please contact your local Embassy Vets clinic for details.

6. Payment and Billing

Payment is due at the time services are rendered. We accept major credit cards and other payment methods as posted at each clinic location. You are responsible for all charges associated with services provided to your pet, including any services authorized in the event of an emergency during your pet's stay.

7. Pet Health and Vaccination Requirements

For the health and safety of all animals in our care, we require current vaccination records before your pet participates in boarding, daycare, or grooming services. Required vaccinations include:

• Dogs: Rabies, Distemper/Parvo (DHPP), and Bordetella.
• Cats: Rabies and FVRCP.

Vaccinations should ideally be administered at least two weeks prior to your pet's scheduled service. We understand that emergencies arise and will accommodate same-day vaccination needs when possible.

8. Limitation of Liability

Embassy Veterinary Centers takes every precaution to ensure the safety and well-being of your pet during their time in our care. Despite our best efforts, veterinary care and boarding services carry inherent risks. You acknowledge that Embassy Veterinary Centers and its staff shall not be held liable for any illness, injury, or loss that occurs despite reasonable care, except in cases of gross negligence or willful misconduct as determined by applicable law.

9. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Embassy Veterinary Centers or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from our website without prior written permission.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Knox County, Tennessee.

13. Contact Us

If you have any questions about these Terms and Conditions or our text messaging program, please contact us: